What We Do
People
Unparalleled expertise in End-to End RCM, Billing, Utilization Management, and claims management, combined with multi-specialty clinical experience and certified coding knowledge, in each of our 400+ medical coders.
Process
SHAI understands your process objectives, conducts in-depth analysis to identify gaps, and ensures seamless knowledge transfer. Then, we enable transformation in phases with preset milestones while optimizing outputs to align with leadership, management, and business objectives.
Technology
SHAI leverages the latest automation tools and AI workflows to drive productivity, predict denials, improve accuracy, minimize AR days, and maximize cash collections- all while ensuring data security and privacy.
Quality Assurance Methodology
Refresher Sessions and 1:1 Training
Weekly EBTs (Error-Based Trainings) and PKTs (Process Knowledge Tests)
RCA, 5 Whys, Fishbone Analysis, Pareto Chart, and CAPA (Corrective Action Preventive Action)
Proactive Daily Team Huddles With Peer Audits
Periodic Calibrations For Error-Based Improvement
Why Choose SHAI Over Other Healthcare Services?
Decades of healthcare expertise combined with new-age technology
The ideal mix of skilled talent, process excellence and stable infrastructure that is scalable
Services that go beyond tasks to co-creating strategic value with flexible engagement models and client-first mindset
High-impact solutions that don’t just deliver surface-level value but influence your top line.
Active collaboration with payers, providers and tech partners to deliver future-ready solutions
Enterprise-ready solutions for the US healthcare ecosystem with relentless focus on security and privacy
A Strong Legacy in the US Healthcare Market with Decades of Expertise
Established as Nittany Decision Services (NDS) serving as captive unit for a group of physicians out of PA
1995
Rebranded as Nittany outsourcing services. Working with Medical billing companies and Indus BPO for Medicare HMO payer business providing end to end services including Medical coding
2001
RCM Businesses sold to e4e. Set up Nittany Institute of BPO Management
2006
Reestablished as Synthesis Healthcare Services to provide high end medical coding and audit services for both Payer and Provider business
2008
100% of Synthesis Healthcare was acquired and rebranded as “SHAI” an acronym for Synthesis Healthcare And Infosystems
2022
